Scratching the Surface:
How Nicola-Jane McNeill Helped to
Grow a Multinational Parking Giant

By Matthew Sullivan ( m.sullivan@acc.com)

If you’ve ever parked
your car in a major city
across Canada or the
United States, chances
are that you’ve used
an Impark parking
lot. With over 3,400
parking facilities,
Impark is the largest parking operator
in Canada and the second largest in
North America. While some may look
at the parking industry and question
its complexity, Nicola-Jane McNeill,
vice president, legal affairs for Impark,
would argue that there’s more than
meets the eye.

“I know parking is not the most glamorous industry, but as always, the backstory to most businesses is far more interesting than it might first appear,” she explains.

In fact, there are a multitude of factors to consider when working in-house for a company like Impark.

How can you balance the price point of a parking lot to counteract the influx of ride-sharing services? How can technology streamline the parking experience to make it as comfortable as possible for the user? How can you optimize your service offerings to make Impark the provider of choice for parkers and property owners alike?

McNeill has spent the last 21 years helping to answer these questions, and has been a mainstay of Impark’s legal department during its transformation from a small Canadian company located in British Columbia, to a multinational parking giant with locations in almost every major city in North America.

From an early age, McNeill has always seen the world from a global perspective. Her parents emigrated from Northern Ireland to Vancouver, British Columbia, when she was a child, and encouraged her to have the confidence to move away from home as an adult.

1 Scratching the Surface: How Nicola-Jane McNeill Helped to Grow a Multinational Parking Giant By Matthew Sullivan

4 See This, Canada By ACC

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