Scratching the Surface:
How Nicola-Jane McNeill Helped to
Grow a Multinational Parking Giant
By Matthew Sullivan ( m.sullivan@acc.com)
If you’ve ever parked
your car in a major city
across Canada or the
United States, chances
are that you’ve used
an Impark parking
lot. With over 3,400
parking facilities,
Impark is the largest parking operator
in Canada and the second largest in
North America. While some may look
at the parking industry and question
its complexity, Nicola-Jane McNeill,
vice president, legal affairs for Impark,
would argue that there’s more than
meets the eye.
“I know parking is not the most
glamorous industry, but as always, the
backstory to most businesses is far
more interesting than it might first appear,” she explains.
In fact, there are a multitude of
factors to consider when working
in-house for a company like Impark.
How can you balance the price point
of a parking lot to counteract the
influx of ride-sharing services? How
can technology streamline the parking
experience to make it as comfortable
as possible for the user? How can you
optimize your service offerings to
make Impark the provider of choice for
parkers and property owners alike?
McNeill has spent the last 21 years
helping to answer these questions, and
has been a mainstay of Impark’s legal
department during its transformation
from a small Canadian company located
in British Columbia, to a multinational
parking giant with locations in almost
every major city in North America.
From an early age, McNeill has always seen the world from a global perspective. Her parents emigrated from
Northern Ireland to Vancouver, British
Columbia, when she was a child, and
encouraged her to have the confidence
to move away from home as an adult.
1 Scratching the Surface: How Nicola-Jane
McNeill Helped to Grow a Multinational
Parking Giant
By Matthew Sullivan
4 See This, Canada
By ACC
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Nicola-Jane
McNeill