by Christine Reddy The global head of a large practice group and I sat down for a difficult discussion.
Our client/law firm relationship was at a crossroads, and we had a choice between two
challenging paths moving forward. One was to end our relationship. It might have been easier,
in the short term, for my in-house team to end the relationship and find another firm. However,
given the in-depth institutional knowledge the firm had of my company, there would be long-term costs to severing ties. The second choice required a hard and honest conversation that would
deliver greater value over the long term for the company.